Customer Care Specialist

NV Waterproofing and Foundation Repair, a regional leader in the waterproofing and foundation repair industry, is looking for a Customer Care Specialist to join our growing team. Our mission is to redefine the construction industry by delivering exceptional service and building lasting relationships with our customers. At NV, we deeply value our employees and are committed to helping them achieve personal and professional success like never before.

What We Would Provide You

• A trusting, respectful, and fun culture
• The best tools and training to accomplish your work successfully
• A competitive pay and benefits package
• A supportive and award-winning team you can be proud of
• Opportunities for professional development and growth
• Flexibility with occasional work-from-home opportunities

What You Would Do

• Represent NV by answering calls, setting service and sales appointments, and following up with customers on various issues
• Provide tactical support to other departments
• Keep customer records and database up to date
• Communicate with customers to ensure their satisfaction with our services
• Provide customers with a truly remarkable experience
• Perform general clerical and administrative tasks

What We Need for this Role

• Availability to work weekends and after regular business hours as needed
• Experience in customer service
• Outstanding telephone and interpersonal communication skills
• Proficiency with computer software and apps
• Attention to detail and strong organizational skills
• Ability to multi-task effectively
• A positive, professional attitude with the ability to establish and maintain effective relationships
• Bilingual skills are a plus

If you take pride in offering outstanding customer service, have the flexibility to assist our customers during weekends and after hours, and appreciate the option for occasional remote work, we encourage you to apply. Join us as a Customer Care Specialist and become an integral part of the NV team today!