Crawl Space & Foundation Repair in Waterford, VA

Recently, in Waterford, VA, a family reached out to us with a pressing issue: water intrusion in their basement. Understanding the potential damage and the distress it was causing them, we knew immediate action was needed. First things first, we set up a time convenient for the homeowner for one of our System Design Specialists to visit. Upon close inspection, the cause was apparent and, fortunately, something we're well-equipped to handle. Our recommended solution? Installing our WaterGuard system along the basement's perimeter to effectively channel water away. To further protect the space, we added CleanSpace to the walls, a tough, durable liner that not only keeps moisture out but also enhances the area's appearance. Rounding out our intervention, we implemented IceGuard at the exterior discharge points to ensure that even during cold winters, the system would perform without hitches. The aim was not just to fix the problem temporarily but to offer a longstanding solution, allowing the family to reclaim their basement as a dry, usable space. By the time our skilled installation team wrapped up, the WaterGuard, CleanSpace, and IceGuard systems were in place, and the transformation was evident. More importantly, the family noticed the difference immediately. Finally having their concerns validated and addressed comprehensively gave them new peace of mind and confidence in their home. It was a classic case of pinpointing a hidden problem and applying our expert knowledge to resolve it effectively. Their relieved smiles were a clear indication that, once again, we completed our mission to deliver not just a dry basement but a remarkable customer experience.

The homeowner expressed concern about the significant amount of water discovered in the cinderblock basement walls. Initially, they attempted to troubleshoot the issue by inspecting the sump pump, but unfortunately, that wasn't the root cause of the problem. Our technical advisor conducted a thorough examination of the basement and identified hairline cracks in the foundation as the entry point for moisture. Additionally, they determined that the existing humidifier system, installed by another company, was not functioning optimally.

To address the immediate issue, we replaced the old system with a Sanidry system that effectively filters the air in the basement, reducing moisture levels and combating the problem at its source.